Questions, answered
Straight answers about cards, fees, top-ups and your account. Can't find yours? Email support@getvcc.net.
Cards and platforms
Yes. GetVCC cards are built for ad payments, including Meta. Meta decides which payment methods it accepts for each ad account, so no provider can guarantee acceptance.
Google Ads accepts many virtual cards. If a card is declined when you add it, check the decline reason in your dashboard and try a different card type if the issuer is the cause.
Yes, the cards can be used for TikTok Ads. As with every platform, TikTok makes the final decision on each payment.
The most common reasons are an insufficient card limit, the platform's own risk checks, a billing-address mismatch or a 3-D Secure step that wasn't completed. Your dashboard shows the reason we received.
Yes. Separate cards per ad account keep spend easy to track and stop one decline or freeze from affecting your other campaigns.
A virtual card is a payment card that exists only digitally. It has its own number, expiry date and security code, so you can use it online without sharing your main bank card.
Click New card in your dashboard as many times as you need. Name each one after a campaign, client or teammate and give it its own limit.
Funding and fees
Yes. Send USDT to your GetVCC wallet on the TRC20 network, then move the balance to any card.
Use the network shown next to your deposit address. Sending on a different network can delay or lose the deposit.
Crypto deposits are credited after the required network confirmations, which usually takes minutes. Bank transfers depend on your bank.
Shown before you confirm each top-up. We show the exact amount you'll be able to spend before you confirm.
No. Every fee is listed in the fee schedule and shown again before you confirm any top-up, card or withdrawal.
No monthly account fee.
Listed in your dashboard fee schedule.
Withdrawals and refunds
Shown in your dashboard when you request it. Crypto withdrawals also depend on network confirmations.
Move the card balance back to your wallet, then request a withdrawal to your bank. Fees and timing are shown before you confirm.
Yes. Move the balance from the card to your wallet, then request a withdrawal to crypto or your bank.
It is credited to your wallet instead, so you never lose a refund because a card was closed.
Account and security
Yes. Every account completes an identity check before issuing cards. It protects you and keeps the network usable for everyone.
A government ID and a short selfie check. Some accounts may be asked for proof of address.
Usually because of unusual activity or a breach of the acceptable use policy. We tell you the reason and what we need to resolve it.
Cards are issued by a licensed card-issuing partner. Your balance is visible in your dashboard at all times, and every card can be frozen instantly.
A card that supports 3-D Secure, an extra check where the cardholder confirms an online payment with a one-time code. With us, the code appears in your dashboard.
The merchant asked for 3-D Secure but the card couldn't complete it. Retry and enter the code from your dashboard; if it persists, contact support.
Freeze the card immediately in the dashboard, then issue a new one. The old card can't be used while frozen.
No. GetVCC is a technology platform. Cards are issued by a licensed card-issuing partner.