Talk to a real person
Questions about cards, payments or your account? We're here to help.
What you get
support@getvcc.net
Support hours
Every day — see the contact page for hours and timezone.
Sales and agencies
Write to support@getvcc.net with “Sales” in the subject.
Escalations
If an issue isn't resolved, reply with “Escalate” and a team lead will take over.
Fees, issuer and policies
Fees at a glance
- Top-up
- Shown before you confirm each top-up
- New card
- Shown before you issue a card
- Account
- No monthly account fee
- Withdrawal
- Shown before you confirm a withdrawal
Who issues the cards
Cards are issued by a licensed card-issuing partner under license from the card network. GetVCC is a technology platform, not a bank.
About GetVCCAcceptance and fair use
Ad platforms and merchants decide which payments they accept, so no card provider can guarantee acceptance. Cards are for legitimate advertising and business payments only, never for getting around a platform's rules or bans.
Acceptable use policyReviewed by the GetVCC team on .
Related
About
GetVCC builds virtual cards for media buyers. Who we are, how cards are issued, how your funds are handled and the policies we hold ourselves to.
Learn more
Agencies and enterprise
GetVCC for agencies and enterprise media teams: client-level cards, team roles, consolidated reporting, higher limits and a dedicated manager.
Learn more
Security
How GetVCC protects your money: 3-D Secure, two-factor sign-in, encrypted card data, per-card limits, instant freezing and verified accounts.
Learn more